Responsible Gaming
at bs9991

1. Our Commitment to Safe Play

bs9991 is committed to fostering a safe, transparent, and responsible gaming environment for every member across Bangladesh. We firmly believe that gambling, when approached with the right mindset and proper safeguards, is a legitimate form of entertainment — one that should never interfere with a player's personal finances, relationships, mental health, or daily responsibilities.

Our Responsible Gaming programme is not an afterthought. It is woven into the core of how bs9991 operates. From the moment you create an account, our systems are designed to support informed decision-making, provide protective tools at your fingertips, and flag potential problem gambling patterns before they escalate. We actively monitor account behaviour and will reach out proactively when our systems detect patterns of concern.

bs9991 applies the following core principles across all its gaming and betting services:

• Gambling must be a conscious, voluntary choice — never driven by desperation or the belief that it can solve financial problems;
• Every member deserves access to easy-to-use tools that let them set firm boundaries on their own activity;
• Minors must be absolutely excluded from all gaming activity on the platform;
• Players experiencing gambling-related harm must receive prompt, non-judgmental support;
• bs9991 will never market gambling products to vulnerable individuals or those who have self-excluded.

These principles guide every product decision, every promotional campaign, and every member interaction we make. Responsible gaming is not just a policy page — it is the standard by which we hold ourselves accountable to the Bangladesh gaming community.

2. Age Restriction — 18+ Only

bs9991 operates a strict 18+ age policy. Under no circumstances may any person under the age of 18 register an account, deposit funds, place wagers, or access real-money games or sports betting markets on our platform. This policy is non-negotiable and applies equally to all residents of Dhaka, Chittagong, Sylhet, Khulna, and every other region of Bangladesh.

How We Verify Age

During the account registration process, all members are required to provide a date of birth. bs9991 cross-references this information during the mandatory KYC identity verification process, which may require submission of a valid National Identity Card (NID), passport, or other government-issued photo identification document. No withdrawals will be processed until age verification is fully complete.

Protecting Minors — Advice for Parents and Guardians

If you share a device with younger family members or have children in the household, we strongly recommend taking the following precautions to prevent underage access to bs9991 and similar platforms:

• Use parental control software to restrict access to gambling websites on shared devices;
• Never save your bs9991 login credentials in a browser that minors may access;
• Enable device-level passcodes or biometric locks on phones and tablets;
• Log out completely from your bs9991 account after every session;
• Talk openly with young people about the risks and legal restrictions associated with gambling.

If you suspect that a minor has accessed or created an account on bs9991, please contact our support team immediately at [email protected]. We will investigate and act swiftly.

3. Deposit & Loss Limits

One of the most powerful tools in responsible gambling is the ability to set firm, pre-committed spending limits before you begin playing. bs9991 offers a comprehensive limit-setting system that gives members direct control over how much they deposit and how much they can lose within any defined time period.

Setting limits costs you nothing and takes less than a minute in your account settings. We strongly encourage all members — not just those experiencing difficulty — to establish realistic limits that reflect their disposable income and entertainment budget from the outset.

Recommended Starting Limits for Bangladesh Members

While we leave limit-setting entirely to your personal judgment, a sensible starting point is to set a monthly deposit limit that represents no more than 5% of your monthly disposable income. For example, if your monthly discretionary budget is ৳20,000, a responsible deposit cap might be ৳500–৳1,000. Gambling should never be funded by money set aside for rent, food, bills, or savings.

4. Time-Out & Cool-Off Periods

Sometimes you simply need a break — whether that is for a few hours, a few days, or a few weeks. bs9991's time-out feature lets you temporarily suspend access to your account for a defined period without permanently closing it. During a time-out, you cannot log in, deposit, or place any bets. Your account data, balance, and history are preserved and will be fully accessible when the time-out ends.

Available Time-Out Durations

• 24-hour break — a short reset after an intense session or a losing run;
• 3-day break — ideal for a long weekend away from the platform;
• 7-day break — a full week of distance to reassess your relationship with gambling;
• 30-day break — a month-long pause, recommended if you have recently exceeded your own spending intentions;
• Custom duration — specify any number of days between 1 and 90 to tailor the break to your needs.

A time-out can be activated instantly from your account settings at any time. Once activated, the time-out cannot be reversed or shortened — this is a deliberate design choice to ensure the cool-off period is respected. At the end of the period, access is restored automatically.

5. Self-Exclusion

Self-exclusion is a formal, longer-term commitment to stop gambling on bs9991. It is designed for members who feel that their gambling has moved beyond entertainment and is causing — or risks causing — genuine harm to themselves or their families. Self-exclusion is taken seriously by bs9991 and is treated with complete confidentiality and without judgment.

When self-exclusion is active, your account will be fully suspended: no login, no deposits, no bets, no promotional communications. Any pending bonus offers will be cancelled. bs9991 will also flag your account so that our marketing systems do not send you any gambling-related communications for the full duration of the exclusion.

How to Self-Exclude on bs9991

1. Log in to your bs9991 account Navigate to Account Settings using the menu in your member dashboard.
2. Open the Responsible Gaming section Find the "Self-Exclusion" option within the Responsible Gaming or Safety tools tab.
3. Select your exclusion period Choose from 6 months, 1 year, 3 years, or permanent (indefinite) exclusion.
4. Confirm your decision Read the confirmation notice carefully and confirm your choice. The exclusion takes effect within 24 hours of submission.
5. Contact support if needed If you cannot access your account or need assistance, email [email protected] with the subject "Self-Exclusion Request" and our team will process it manually within 24 hours.

6. Warning Signs of Problem Gambling

Recognising the early warning signs of problem gambling is a critical first step toward seeking help. Gambling problems rarely appear overnight — they typically develop gradually, making them easy to rationalise or overlook. The following signs may indicate that gambling has shifted from entertainment to a harmful habit. If several of these apply to you, we strongly encourage you to reach out to our support team or use the tools described on this page.

If you recognise two or more of the above patterns in your own behaviour, please do not wait until the problem becomes severe. Use the time-out or self-exclusion tools described on this page, or contact our support team right away. Early intervention significantly improves outcomes.

7. Support & Resources

bs9991 is here to help if you are struggling. Our customer support team is trained to handle responsible gaming enquiries with sensitivity, professionalism, and complete confidentiality. We will never penalise a member for reaching out about gambling-related concerns — doing so is a sign of strength, not weakness.

Contacting bs9991 Responsible Gaming Support

You can reach our responsible gaming support team 24 hours a day, 7 days a week, by emailing [email protected]. Please use one of the following subject lines so your enquiry reaches the right team immediately:

• "Responsible Gaming Help" — general enquiries about tools and limits;
• "Self-Exclusion Request" — to initiate a self-exclusion if you cannot access your account settings;
• "Account Time-Out" — to request an immediate account break;
• "Underage Gambling Report" — to report a suspected minor using the platform.

Our team aims to acknowledge all responsible gaming requests within 2 hours and to action protective measures (time-outs, exclusions, limit reductions) within 24 hours of a verified request.

General Responsible Gambling Guidance

Beyond the tools we provide directly, we encourage all members to follow these general principles to maintain a healthy relationship with gambling:

• Treat gambling as entertainment, not as a source of income or a financial strategy;
• Only gamble with money you can genuinely afford to lose without affecting your household budget;
• Set a time limit for each session before you start, and stick to it;
• Take regular breaks — step away from the screen every 30–60 minutes;
• Never gamble when you are tired, under the influence of alcohol, emotionally distressed, or making decisions impulsively;
• Keep gambling in perspective — maintain your other hobbies, social connections, and responsibilities;
• Review your account statement regularly so you have a clear, honest picture of your gambling expenditure.

8. Account Closure

If you decide that you wish to close your bs9991 account permanently rather than use a time-out or self-exclusion period, you have the right to do so at any time. Permanent account closure is processed by our support team and is a more final step than self-exclusion — once your account is fully closed, the account history and username cannot be recovered or reactivated.

What Happens When You Close Your Account

• Any remaining balance in your account will be withdrawn to your registered bKash, Nagad, or bank account before closure is finalised;
• All active bonuses and pending promotions will be forfeited at the time of closure;
• bs9991 will retain your transaction and identity records for the periods required by applicable data retention obligations (see our Privacy Policy for details);
• You will be removed from all marketing communications immediately upon closure;
• A new account cannot be created using the same identity details that were associated with a permanently closed account.

To request permanent account closure, please email [email protected] with the subject line "Account Closure Request", providing your registered email address and the reason for closure (optional, but helpful). Our team will confirm the closure process and ensure your remaining balance is returned to you safely before the account is deactivated.